Frequently asked questions
Shipping, in-store pickup, pre-orders, returns: everything you need to know before you order.
How fast do you ship?
In-stock products ship within 24 business hours. Pre-orders ship from the release date shown on the product page and in your cart. You receive a tracking number by e-mail when your order ships.
How much does shipping cost?
France: pickup point or locker €5.99, home delivery €11.99, free from €150 of products. Belgium, Luxembourg and other countries we ship to: pickup point €8.99, home delivery €14.99.
Can I pick up my order in store?
Yes, free of charge, at our shop in Jacou (13 Rue Fernand Soubeyran, 34830 Jacou, France). Choose “In-store pickup” at checkout: you get an e-mail as soon as your order is ready.
How do pre-orders work?
You reserve your box before its official release, it is set aside for you as soon as it arrives, then shipped. You can cancel free of charge until it ships, and you are refunded if the release is cancelled or delayed by more than 30 days. All open pre-orders are listed under Pre-orders.
What does “VIP access by invitation” mean?
Some highly sought-after products are not sold freely: they are offered during invitation-only sales. Create your account and subscribe to the newsletter to be notified.
How do I get notified when a sold-out product is back?
On the product page, leave your e-mail in “Notify me when it’s back”: you get a single message as soon as it is available again.
Are your products authentic?
Yes. All our sealed products are new and official, supplied by the publishers or their authorised distributors.
Which payment methods do you accept?
Bank card (CB, Visa, Mastercard, American Express), Bancontact, Link, Amazon Pay, PayPal and Klarna. All payments are encrypted and processed by our providers; no bank details are stored on the site.
Can I return a product?
Yes, you have 14 days after delivery to withdraw, including for single cards. E-mail us at contact@lestresorsdutcg.fr before sending anything back. Details are in the refund policy.
My parcel is lost or damaged, what should I do?
E-mail us as soon as possible at contact@lestresorsdutcg.fr with photos of the parcel and the product. We handle the claim with the carrier and send you the product again or refund you.
Do you buy cards?
Yes. Describe your cards or collection on the Buyback page to get a free estimate.
How can I contact you?
By e-mail at contact@lestresorsdutcg.fr, by phone on +33 6 83 22 73 93, or via Contact.